Vendor Terms & Conditions

These Vendor Terms and Conditions (“Terms” or “Agreement”) govern your access to and use of the Vendor Section of the Dr. Wound App (“Platform,” “we,” “our,” or “us”), operated by Dr Wound.

By registering as a Vendor, listing products, or using any vendor-related services of the Dr. Wound App, you (“Vendor,” “you,” or “your”) agree to be legally bound by these Terms, the Vendor Privacy Policy, and all applicable laws and regulations.

If you do not agree with these Terms, please refrain from using or accessing the Vendor Platform.

1. Definitions

For the purposes of these Terms:

  • “Vendor” refers to any individual, entity, or organization that registers on the Platform to list and sell goods or services.
  • “Customer” or “Buyer” refers to an end user purchasing products through the Platform.
  • “Products” means the goods offered for sale by the Vendor through the Platform, including compression stockings, ankle braces, wristbands, orthotics, and other medical or wellness items.
  • “Order” means a confirmed purchase made by a Customer through the Platform.
  • “Account” refers to the Vendor’s registered account on the Dr. Wound App.
  • “Commission” refers to the fee or percentage charged by the Platform on each successful transaction.
  • “Applicable Law” includes all relevant laws, rules, regulations, and government orders (including but not limited to the Information Technology Act, 2000, Consumer Protection Act, 2019, Drugs and Cosmetics Act, 1940, Legal Metrology Act, 2009, and related Rules).

2. Scope of Services

Dr. Wound App provides a digital marketplace that connects Vendors with Customers seeking medical and wellness products.

The Platform acts only as a facilitator — enabling product listings, order management, payment processing, and logistics integration.

We do not own, produce, or control any products listed by Vendors. Each Vendor is solely responsible for the quality, authenticity, legality, labelling, and safety of their goods.

3. Vendor Registration and Account Management

  1. To become a Vendor, you must complete the registration process and provide accurate business details including:

    • Business name, registration number, and address
    • GST number or tax ID
    • Bank account details for settlements
    • Identity and address proof of authorized representative
    • Product catalogue and certifications (where applicable)

  2. You agree to:

    • Keep all account information complete, accurate, and up-to-date.
    • Maintain confidentiality of login credentials and immediately report any unauthorized access.
    • Ensure compliance with all applicable business, tax, and e-commerce laws.

  3. We reserve the right to:

    • Verify vendor information through third-party services.
    • Suspend or terminate Vendor accounts found to provide false or misleading details.

4. Product Listing and Content Requirements

  1. Vendors are responsible for creating accurate, lawful, and non-misleading listings. Each listing must include:

    • Product name, description, size, material, and price
    • Product images (without misleading enhancement)
    • SKU and stock availability
    • Manufacturer details and expiry (if applicable)
    • Warranty and care instructions

  2. The Vendor warrants that:

    • All listed products are genuine, original, and comply with Indian standards (BIS, ISO, or equivalent).
    • The sale of such products does not violate any intellectual property, trademark, or patent rights.
    • Products are suitable for consumer use and not expired, defective, or counterfeit.

  3. Prohibited listings include:

    • Prescription drugs, narcotics, or controlled substances
    • Medical equipment requiring licensing under the Drugs and Cosmetics Act
    • Hazardous or banned materials
    • Products making false medical claims

  4. The Platform reserves the right to remove or delist any product that violates these conditions, with or without prior notice.

5. Pricing and Payments

  1. Vendors have the sole discretion to set the retail price of their products. However, the Platform may suggest competitive pricing based on market data.

  2. The Platform shall collect payment from Customers on behalf of the Vendor and remit settlement amounts (minus applicable commission and taxes) to the Vendor’s registered bank account.

  3. Commission and Fees:

    • A standard platform commission will be deducted per order as mutually agreed.
    • Applicable GST or TDS will be deducted as per Indian tax laws.

  4. Settlement Cycle:

    • Payments will be remitted within [X] business days after the order is successfully delivered and no return is pending.

  5. Vendors agree to issue valid tax invoices compliant with GST requirements.

6. Order Processing, Cancellation, and Returns

  1. Order Fulfilment:

    • Vendors must process orders promptly, ensuring correct product, size, and packaging.
    • All orders must be shipped within the time frame specified on the Platform.

  2. Cancellations:

    • Customers cannot cancel orders once confirmed.
    • Orders may be cancelled only if the product is out of stock or unavailable due to genuine reasons, and the Vendor must inform the Platform immediately.

  3. Returns and Refunds:

    • Returns are permitted only if the Customer receives a product of the wrong size or a manufacturing defect verified by the Platform.
    • Vendors must cooperate with return logistics and inspection.
    • Refunds to Customers will be initiated once the returned item passes quality verification.

  4. The Vendor shall not refuse legitimate returns or delay settlements related to verified return cases.

7. Shipping and Logistics

  1. Vendors may use:

    • Platform’s partnered logistics providers; or
    • Self-shipping, subject to approval.

  2. Vendors must ensure:

    • Secure and hygienic packaging;
    • Use of correct shipping labels and invoices;
    • Dispatch and delivery tracking.

  3. Any damage or loss during shipping due to improper packaging shall be borne by the Vendor.

8. Vendor Obligations and Conduct

Vendors agree to:

  • Comply with all applicable laws, licenses, and regulations;
  • Maintain appropriate quality control and hygiene;
  • Respond to customer queries and complaints within reasonable time;
  • Avoid fake reviews, manipulation of listings, or unethical marketing practices;
  • Not misuse customer data received through the Platform.

Failure to comply may result in account suspension, legal action, or termination.

9. Intellectual Property

  1. All intellectual property rights in the Dr. Wound App (including software, trademarks, and content) belong exclusively to the Company.

  2. Vendors grant the Company a non-exclusive, royalty-free license to use product images, names, and descriptions for marketing or promotional purposes.

  3. Vendors must not use the Platform’s trademarks, name, or logo without written consent.

10. Data Protection and Privacy

  1. All Vendor data will be processed in accordance with the Dr. Wound App Vendor Privacy Policy.

  2. Vendors agree to comply with applicable privacy laws, including the Digital Personal Data Protection Act, 2023 (India) and GDPR where applicable.

  3. Vendors shall not misuse or share any Customer data received through orders, except for fulfilling those orders.

11. Confidentiality

Both parties agree to maintain confidentiality of all proprietary, financial, and technical information obtained through their relationship. This obligation shall survive termination of this Agreement.

12. Representations and Warranties

The Vendor represents that:

  • They have full authority and legal right to enter into this Agreement;
  • All information provided is true and accurate;
  • Products supplied are safe, lawful, and free from defects;
  • The Vendor will comply with all applicable tax, consumer, e-commerce, and medical product regulations.

13. Indemnification

The Vendor agrees to indemnify and hold harmless the Company, its directors, employees, and affiliates from any losses, damages, liabilities, costs, or claims arising out of:

  • Product defects or safety issues;
  • Intellectual property violations;
  • Non-compliance with laws;
  • Misrepresentation or negligence of the Vendor.

14. Limitation of Liability

The Company acts only as an intermediary platform. In no event shall the Company be liable for:

  • Any indirect, incidental, or consequential damages;
  • Loss of business, profits, or reputation;
  • Delays, system outages, or third-party service interruptions.

Our total liability shall not exceed the total commission collected from the Vendor in the preceding three months.

15. Suspension and Termination

We reserve the right to suspend or terminate Vendor accounts immediately if:

  • There is a breach of these Terms;
  • Fraudulent or illegal activities are detected;
  • Repeated customer complaints occur; or
  • Regulatory authorities mandate such action.

Upon termination, all outstanding dues shall be settled after deduction of applicable charges.

16. Dispute Resolution and Governing Law

  1. These Terms shall be governed by and construed in accordance with the laws of India.

  2. Any dispute shall first be resolved amicably through mutual discussion.

  3. If unresolved, disputes shall be subject to exclusive jurisdiction of the courts at Hyderabad.

  4. Arbitration, if opted, shall be conducted under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by the Company.

17. Amendments

The Company may modify these Terms from time to time. Updated versions will be published on the Vendor dashboard or sent by email. Continued use of the Vendor services constitutes acceptance of the revised Terms.

18. Notices

All legal notices or communications shall be sent to: