Privacy Policy For Doctors

Introduction

This Privacy Policy describes how Dr Wound Health Technologies Pvt. Ltd. (“Dr Wound,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects the personal and professional information of doctors who register and use the Dr Wound platform. By creating an account, submitting your details, or offering consultations through our app, you confirm that you understand and agree to the practices described in this policy.

Information We Collect

When you join the Dr Wound platform as a doctor, we collect detailed information required to verify your identity, validate your professional qualifications, and enable you to provide medical consultations.

  • Full name
  • Date of birth
  • Gender
  • Mobile number
  • Email address
  • Profile photograph
  • Residential and clinic address
  • Any other personal information provided during onboarding

We also collect government identification documents such as your Aadhaar card, PAN card, passport (if provided), and proof of address. These documents help us confirm your identity, ensure compliance with applicable laws, and maintain a safe and trusted environment for users.

Professional and Medical Credentials

We collect comprehensive professional information such as:

  • MBBS, MD, MS, BDS, MDS, or other degree certificates
  • Medical or Dental Council registration number
  • Registration certificates
  • Specialization details
  • Experience letters
  • Clinical affiliations
  • Prescription templates
  • Digital signature (if used)
  • Any additional qualification documents uploaded

This information is essential to verify your medical licensing status, maintain credibility, and present accurate details to patients who book appointments with you.

Availability, Appointment & Consultation Information

We collect information related to your consultation timings, availability, teleconsultation preferences, languages known, consultation fees, appointment slots, and other service-related preferences.

When you conduct consultations, we record:

  • Consultation history
  • Appointment acceptance or cancellation data
  • Patient interaction details
  • Clinical notes
  • Uploaded or generated prescriptions
  • Follow-up instructions
  • Chat logs and call duration information

Financial and Payment Information

To process your payouts, we collect your bank account details, UPI ID (if provided), consultation charges, earnings, transaction history, and settlement records.

We do not store full credit or debit card numbers or any unnecessary financial data.

Device, Technical and Location Information

We collect technical information such as:

  • Device model
  • Operating system
  • IP address
  • Location data (only when necessary)
  • App version
  • Crash logs and diagnostics
  • Performance metadata

How We Use Your Information

Your information is used strictly for operational, administrative, legal, and clinical purposes.

  • Verifying your identity and qualifications
  • Creating and maintaining your doctor profile
  • Managing patient bookings
  • Facilitating consultations
  • Ensuring accurate communication between you and patients
  • Processing payments
  • Improving service quality
  • Doctor-patient matching
  • Providing technical support
  • Resolving disputes
  • Ensuring platform security

We do not sell your information to third parties or use it for advertising.

How We Share Your Information

We share information only when necessary.

  • Professional details such as your name, qualifications, specialization, experience, consultation fees, timings, profile photograph, and languages known may be shown to patients.
  • Sensitive data such as Aadhaar, PAN, bank details, and home address are never shared with patients.
  • Limited information may be shared with trusted partners like cloud storage providers, payment processors, identity verification agencies, teleconsultation tools, and IT security partners.
  • Information may be shared with courts or government agencies when legally required.

Data Protection and Security

Dr Wound implements strong security measures including encrypted storage, secure servers, firewalls, authentication systems, restricted access, and periodic security audits.

While we follow industry best practices, no system is completely secure. If a data incident occurs, we will follow legal notification procedures.

Data Retention

We retain your information as long as your account is active and for a period thereafter to comply with medical, legal, tax, and operational requirements.

Clinical records and prescriptions are kept for durations required by medical regulations. After this period, your information is securely deleted or anonymized.

Your Rights

As a doctor, you have the right to:

  • Access your information
  • Update or correct your profile
  • Obtain copies of submitted documents
  • Adjust consultation preferences
  • Request account deletion
  • Withdraw consent where applicable

Some clinical records cannot be deleted immediately due to regulatory obligations.

You may contact us anytime for privacy-related requests using our support channel: Click here

Policy Updates

We may update this Privacy Policy periodically. Any changes will include a revised “Last Updated” date. Continued use of the platform after updates signifies acceptance.