For the purposes of these Terms and Conditions (hereinafter, the “Agreement”), the following terms shall have the meanings ascribed to them herein:
1.1. “Company” shall mean Dr. Foot, a unit, division, or affiliate of [Insert Legal Entity Name], having its principal place of business at [Insert Registered Office Address].
1.2. “App” shall mean the Dr. Foot mobile application and any web-based platform, owned and operated by the Company.
1.3. “User” or “Patient” shall mean any natural person, individual, or lawful guardian acting on behalf of a minor or dependent, who registers for, books, subscribes to, or avails of the Services offered by the Company.
1.4. “Service Provider” shall refer to licensed nursing personnel, podiatrists, medical technicians, or other representatives authorized and deployed by the Company to render on-site or in-centre services.
1.5. “Services” shall collectively refer to:
1.6. “Prescription” shall refer to a medical directive issued by a registered and licensed medical practitioner specifying the wound care regimen.
1.7. “Kit” shall refer to the standard consumables supplied by the Company to the Service Provider, containing basic dressing material.
2.1. The Company facilitates, through its proprietary App, the provision of medical-grade wound dressing and foot care services, strictly as per an active prescription issued by a competent healthcare provider.
2.2. The Services are rendered by trained nursing professionals or technicians, whose role is limited to executing the prescription-provided protocol and is not to be construed as diagnostic or therapeutic practice beyond said prescription.
2.3. Services are limited to non-invasive, non-surgical procedures and exclude emergent, critical, or hospital-grade interventions.
3.1. The User acknowledges and affirms that all clinical dressing services shall only be undertaken upon submission and verification of a valid prescription, which must indicate:
3.2. In the event the prescription is vague, expired, medically unsound, or absent, the Company reserves the unilateral right to decline, postpone, or terminate service delivery without any liability or obligation of refund.
4.1. The Premium and Pro Plans are paid subscription services that entitle Users to additional features, including but not limited to:
4.2. Users availing these plans shall upload high-resolution, unedited photographs of the wound daily. The Company is not liable for misjudgement or inaccurate feedback resulting from poor quality, outdated, or misleading images.
4.3. The remote feedback shall be strictly advisory in nature and shall not substitute or replace in-person medical consultations, clinical interventions, or emergencies.
4.4. Subscription fees are non-refundable, save and except in circumstances of duplicate transaction, systemic failure in service delivery, or failure of activation within seventy-two (72) business hours from confirmation of payment.
5.1. The Company offers medical pedicure services performed either at a designated clinic (“In-Centre”) or at the User’s premises (“At-Home”).
5.2. These services are restricted to medical-grade hygiene and dermatological foot care, and do not comprise cosmetic beautification or aesthetic enhancement.
5.3. All instruments used are sanitized or disposable as per health safety norms; however, the Company shall not be liable for any allergic reactions, microbial infections, or dermatological sensitivities arising post-procedure unless caused solely by demonstrable gross negligence.
6.1. The Company shall dispatch a Service Provider equipped with a standard kit, which typically includes:
6.2. The aforementioned kit is included in the base service cost unless otherwise stated.
6.3. In cases where the wound or patient condition requires advanced materials, including but not limited to:
An additional material usage fee shall apply, which the User agrees to pay prior to the service and the materials to be provided by the patient.
6.4. The Service Provider shall obtain verbal or written consent from the User prior to applying any such materials beyond the standard kit.
7.1. At the time of booking, the User is mandated to declare the approximate wound size, based on the following categories:
7.2. Upon arrival, the Service Provider shall verify the wound size. If the actual wound is found to exceed the declared size, additional charges shall be levied, payable immediately.
7.3. The Company reserves the absolute right to cancel or reschedule service if the User declines to accept revised pricing upon verification.
8.1. Appointments cannot be cancelled, but may be rescheduled by the User no less than 12 hours prior to the scheduled time to avoid penalty.
8.3. No refunds shall be entertained for:
8.4. Refunds, where approved, shall be processed within seven (7) to ten (10) working days to the original payment method.
9.1. The Company shall not be liable for:
9.2. To the maximum extent permitted by applicable law, the Company’s total liability for any claim under this Agreement shall not exceed the aggregate amount paid by the User for the specific service in dispute.
The Company shall not be held in breach of its obligations or liable for delays or failures resulting from acts beyond its reasonable control, including but not limited to natural disasters, pandemics, lockdowns, strikes, acts of government, war, civil unrest, system breakdowns, or unavailability of medical personnel.
The User agrees to indemnify, defend, and hold harmless the Company, its affiliates, officers, agents, partners, and employees from and against any loss, liability, claim, demand, damage, cost, or expense arising out of or in connection with:
12.1. All disputes, controversies, or claims arising under, out of, or in connection with this Agreement shall first be attempted to be resolved through amicable negotiation.
12.2. Failing such resolution within thirty (30) days, the matter shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the venue of arbitration in Hyderabad, India.
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