This Privacy Policy explains how Dr Wound Health Technologies Pvt. Ltd. (“Dr Wound”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects the information of nurses who register and use the Dr Wound Nurse App to provide home wound-care and dressing services. By creating a nurse account, submitting your details, or using the platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
Identity and personal information
When you register as a nurse on the Dr Wound platform, we collect a wide range of information required for your identity verification, professional validation, onboarding, and assignment of patient visits. This includes personal information such as your full name, date of birth, gender, phone number, email address, profile photograph, and your permanent and current address. We also collect and store government-issued identification documents including your Aadhaar card, PAN card, and any other ID you may provide for verification. These documents are collected to confirm your identity, prevent fraud, and comply with legal and safety obligations.
Back to topProfessional information
In addition to personal identity information, we collect your educational and professional background including your nursing qualifications, diplomas, degrees, certificates, registration numbers, experience certificates, previous employment details, professional licenses, and any specialized training you have completed. This information helps us verify your eligibility to serve patients and ensures that the services you provide through Dr Wound meet medical and quality standards. We further collect information regarding your preferred work locations, available timings, languages known, service zones, and the types of procedures or wound-care services you are capable of performing. These details allow us to match you accurately with patient needs and schedule assignments efficiently.
Back to topFinancial, operational and device information
We also collect financial information required for payouts, including your bank account details or UPI ID, and we maintain records of your earnings, incentives, settlements, and transaction history. Throughout your use of the Dr Wound Nurse App, we gather app-related and operational data such as your login activity, session timestamps, service acceptance history, completion updates, communication logs with patients or support teams, attendance details, and in-app performance metrics. To maintain security, improve functionality, and ensure accountability, we also collect device-related and technical information including your mobile device type, operating system, IP address, location data (only when needed for assignment and visit verification), app version, device identifiers, and technical logs such as crashes or system errors.
Back to topHow we use information
All the information we collect is used strictly for legitimate operational and administrative purposes. Your data helps us verify your identity, process your onboarding, determine your eligibility to provide clinical services, ensure safety for both patients and providers, schedule and allocate home visits based on your skills and location, communicate with you regarding assignments or updates, track service performance, resolve disputes, improve the quality of care, comply with legal requirements, and process your payments. We do not sell or rent your personal information to any third party.
Back to topHow we share information
We share your information only when necessary for platform operations. Limited professional information such as your name, profile photo, qualifications, experience summary, verified rating, and estimated arrival may be shown to patients receiving care from you, strictly to ensure trust and transparency. Sensitive details such as Aadhaar, PAN, bank information, address, or any private documents are never shared with patients. We may share restricted information with service providers such as payment processors, cloud storage platforms, IT partners, or background verification agencies, all of whom are bound by confidentiality and data-protection obligations. We may also disclose information to government authorities, courts, or law enforcement agencies if required by law or necessary for safety, fraud prevention, or dispute resolution.
Back to topData security
To protect your data, Dr Wound employs strong technical and organizational security measures. These include encrypted storage of sensitive documents, secure transmission through SSL/TLS, restricted access to authorized personnel only, firewalls, secure servers, periodic security audits, and strict internal data-handling protocols. While we take extensive steps to safeguard your information, no digital platform can guarantee absolute security, and we will notify you as required in case of any data incident.
Back to topData retention
We retain your information for as long as your nurse account remains active and for a reasonable period afterward to comply with tax, regulatory, operational, and legal requirements, typically for several years. After the retention period expires, your data is securely deleted or anonymized so that it can no longer be linked to you.
Back to topYour privacy rights
As a nurse user, you may request access to your information, update or correct your details, obtain copies of your submitted documents, withdraw consent where permitted, or request deletion of your account. Certain information may still need to be retained for legal compliance even after your account is deleted. You may contact us at any time for privacy-related concerns or requests.
Back to topPolicy updates
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be reflected with an updated “Last Updated” date, and your continued use of the Dr Wound Nurse App after changes indicates your acceptance of the revised policy.
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