Introduction
This Privacy Policy describes how Dr Wound Health Technologies Pvt. Ltd. (“Dr Wound,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects the personal and professional information of doctors who register and use the Dr Wound platform. By creating an account, submitting your details, or offering consultations through our app, you confirm that you understand and agree to the practices described in this policy.
Back to topInformation We Collect
When you join the Dr Wound platform as a doctor, we collect detailed information required to verify your identity, validate your professional qualifications, and enable you to provide medical consultations. This includes personal details such as your full name, date of birth, gender, mobile number, email address, profile photograph, residential address, clinic address, and any other personal information you provide during onboarding. We also collect government identification documents such as your Aadhaar card, PAN card, passport (if provided), and proof of address. These documents help us confirm your identity, ensure compliance with applicable laws, and maintain a safe and trusted environment for users.
Back to topProfessional and Medical Credentials
We collect comprehensive professional information including your MBBS, MD, MS, BDS, MDS, or other degree certificates, your Medical Council or Dental Council registration number, registration certificates, specialization details, experience letters, clinical affiliations, prescription templates, digital signature (if used), and any additional training or qualification documents you upload. This information is essential for us to verify your medical licensing status, maintain medical credibility on the platform, and present accurate information to patients who book appointments with you.
Back to topAvailability, Appointment & Consultation Information
We collect information related to your consultation timings, availability, teleconsultation preferences, languages known, consultation fees, appointment slots, and other service-related preferences. When you attend or conduct consultations through the platform, we record consultation history, appointment acceptance or cancellation data, patient interaction details, clinical notes you enter, uploaded or generated prescriptions, follow-up instructions, and communication records such as chat logs and call duration information. This helps ensure continuity of care, record accuracy, and safe medical practice.
Back to topFinancial and Payment Information
To process your payouts, we collect your bank account details, UPI ID (if provided), consultation charges, earnings, transaction history, and settlement records. We maintain these records securely to ensure smooth payouts and transparent financial reporting. We do not store complete credit or debit card numbers or other unnecessary financial data.
Back to topDevice, Technical and Location Information
We collect technical information such as your device model, operating system, IP address, location data (only when necessary for fraud prevention or regulatory requirements), app version, crash logs, performance diagnostics, and other technical metadata that help us maintain platform security, optimize app performance, and ensure seamless functionality.
Back to topHow We Use Your Information
The information we collect is used strictly for operational, administrative, legal, and clinical purposes. Your information enables us to verify your identity and qualifications, create and maintain your doctor profile, manage patient bookings, facilitate online consultations, ensure accurate communication between you and your patients, process your payments, improve service quality, and fulfill regulatory requirements. We also use your data to enhance doctor-patient matching, optimize appointment scheduling, provide technical support, resolve disputes, analyze app usage, and maintain a secure environment. We do not sell your information to third parties or use it for advertising purposes.
Back to topHow We Share Your Information
We disclose your information only when necessary. Professional details such as your name, qualifications, specialization, experience, consultation fees, timings, profile photograph, and languages known may be shown to patients for booking purposes. Sensitive data such as your Aadhaar, PAN, bank details, and home address are never shared with patients or made publicly available. Certain limited information may be shared with trusted third-party partners including cloud service providers, payment processors, identity verification agencies, teleconsultation tools, and IT security partners, all of whom are bound by confidentiality and data protection obligations. If required by law, we may share information with courts, government bodies, or law enforcement agencies to comply with legal obligations or public safety concerns.
Back to topData Protection and Security
Dr Wound implements strong security measures to protect your personal and professional information. This includes encrypted storage of sensitive documents, secure servers, firewall systems, authentication mechanisms, restricted internal access, periodic security checks, and industry-standard safeguarding practices. Only authorized personnel with a legitimate operational requirement are permitted to access your data. Although we take robust steps to protect your information, no system can guarantee absolute security, and we will follow legal processes for notifying you in the event of a data incident.
Back to topData Retention
We retain your information for as long as your doctor account is active and for a period afterward to comply with medical, legal, tax, and operational requirements. Clinical records, prescriptions, and consultation data may be retained for durations required by applicable medical regulations. After the retention period expires, your information is securely deleted or anonymized.
Back to topYour Rights
As a doctor user, you have the right to access your information, update or correct your profile, obtain copies of documents you have submitted, adjust your consultation preferences, request account deletion, or withdraw consent where applicable. Certain clinical records cannot be deleted immediately due to medical and legal obligations. You may contact us at any time for any privacy-related request or clarification.
Back to topPolicy Updates
We may update or modify this Privacy Policy periodically to reflect changes in the law, operational processes, or platform features. Any updates will carry a revised “Last Updated” date, and your continued use of the Dr Wound platform after such updates signifies your acceptance of the revised policy.
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